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At the MIVI Sant Cugat Unit we listen to our patients.

MIVI Salud: A commitment to patient-centered care

At MIVI Salud, we believe that quality medical care should focus on the needs and expectations of patients. That is why, at our Pain Unit in Sant Cugat, we have carried out an exhaustive analysis of the patient experience to identify strengths, areas for improvement and opportunities to offer an even more personalized and effective service.

An approach based on active listening

Chronic pain affects the quality of life of millions of people. Knowing how they feel and what our patients need is key to optimizing our treatments. To this end, we have developed a two-phase study:

  1. Meeting with our multidisciplinary team: We analyze the main challenges in patient care and explore strategies for improvement.
  2. Focus group with patients: We collected experiences and suggestions directly from those who rely on our unit for the management of their pain.

The aspects most valued by our patients

Patients who participated in the study highlighted the following points as key elements in their experience at MIVI Salud:

  • Humane and empathetic treatment: “They always listen to me attentively and explain every step of the treatment”.
  • Personalized attention: “My treatment was tailored to my specific needs”.
  • Positive impact on quality of life: “Thanks to MIVI, I have been able to recover daily activities that I thought I had lost”.

Areas for improvement according to our patients

Despite high satisfaction, we identified opportunities for further growth:

  • Increased visibility of the unit to reduce referral times.
  • Incorporation of regular psychological support to address the emotional impact of chronic pain.
  • Minor infrastructure improvements, such as background music and greater comfort in the waiting room.

Our commitment to continuous improvement

Thanks to this active listening process, we have been able to design an action plan with concrete measures that will allow us to continue offering excellent service. At MIVI Salud, the patient’s voice is the pillar on which we build an increasingly close, efficient and human medical care.

 

Make an appointment at MIVI Salud in Sant Cugat