Privacy Policy

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and with Spanish data protection legislation, Law 3/2018, of 5 December, on data protection and guarantee of digital rights, as well as Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI), the entity related herewith informs you of the processing of personal data according to this Privacy Policy: The entity responsible for this website https://www.mivisalud.com is MIVI GLOBAL INVESTMENT, SL, hereinafter referred to as MIVI Salud.

MIVI GLOBAL INVESTMENT, SL encompasses the following companies in the field of healthcare services and for which the contact data obtained in the contacts and requests for information received on this website will be collected, depending on the location of the healthcare centers, the medical practices and the interested parties:

Company Address and CIF
PAIN INSTITUTE SAN CUGAT, S.L., Gran Via De Les Corts Catalanes Street, 690 – P. Ent Pta. 1. B66442252
VALLES PAIN INSTITUTE, S.L. Calle Marquesa De Vilallonga, 12 – Office 100. B67562272
INSTITUTO DEL DOLOR DEL PILAR, S.L. Street Enric Gimenez, 9 – P 4 PTA. 1, Barcelona, 08034. B66260084
MIVI SALUD, S.L. Camino viejo de Málaga, 10. 29700, Vélez-Málaga, Málaga. B02747756
MIVI VALENCIA, S.L. Camino viejo de Málaga, 10. 29700, Vélez-Málaga, Málaga. B16974909
MIVI TORREVIEJA, S.L. Camino viejo de Málaga, 10. 29700, Vélez-Málaga, Málaga. B56244528
MIVI GRANADA,.S.L. Camino viejo de Málaga, 10. 29700, Vélez-Málaga, Málaga. B13856505
MIVI SEVILLA, S.L. C/ leoncillos 9, Sevilla. B09915786
MIVI TENERIFE, S.L. C/ Las Lajas 32 Aldea Blanca. 38628, San Miguel De Abona (Santa Cruz De Tenerife). Spain. B72552276
BONILLA FISIOTERAPIA, S.L. C/ Martínez Catena, Edificio Sol – Playa, Portal 6. Bajo, 29640 Fuengirola, Málaga. B42927475
PHYSIOTHERAPY AND REHABILITATION ALAMEDA 16, S.L. C/ Hilera 6 Bis, Entreplanta, Edificio Rialto, 2007 Málaga. B93004109
INSTITUTO ALIAGA SL Marquesa de Villalonga, 12, office 10, 08017 Barcelona. B64707011

 

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions herein, as well as any other legal provision that may be applicable.

Transparency is among the values with which we identify ourselves, so we want you to know from the outset that the privacy of your data is very important to us. This privacy statement explains what personal data we collect from our users and how we use it.

This website is a secure space and therefore we want to share our principles regarding your privacy:

  • We never ask for personal information unless it is really necessary to provide you with the services you request from us.
  • We never share personal information about our users with anyone, except to comply with the law or if we have your express permission.
  • We will never use your personal data for a purpose other than that expressed in this Privacy Policy.

It should be noted that this Privacy Policy may vary depending on legislative or self-regulatory requirements, so users are advised to visit it periodically. It will be applicable in case users decide to fill in any contact form where personal data of identified or identifiable persons are collected.

The entity reserves the right to modify any type of information that may appear on the website, without any obligation to give prior notice or inform users of such obligations, it being understood that the publication of the updated version on the website is sufficient..

Responsible for the treatment

  • Identity of the Responsible Party: MIVI GLOBAL INVESTMENT, SL
  • Trade name: MIVI Salud
  • C.I.F.: B72670466.
  • Registered Office: Av. Camino Viejo de Velez, 10, bajos, 29700 Velez Malaga (Malaga)
  • E-mail exercise of rights:
  • Website: https://www.mivisalud.com (Hereinafter the Web)

Registered in the Mercantile Registry of Malaga, volume 6255, folio 8 and page MA-170804.

Principles we will apply to your personal information

In processing your personal data, we will apply the following principles that comply with the requirements of GDPR 2016/679 (EU):

  • Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
  • Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we require it.
  • Principle of limitation of the storage period: the data will be kept only for the time necessary for the purposes of the processing; depending on the purpose, we will inform you of the corresponding storage period.
  • Principle of integrity and confidentiality: Your data will be treated in a way that ensures its confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users’ data by third parties.

Confidentiality and data security

MIVI SALUD is committed to and guarantees the use and treatment of the personal data of users confidentially, adopting all necessary security measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of current legislation on data protection.

With respect to the confidentiality of data processing, MIVI Salud will ensure that any person who is authorized by the entity to process the user’s data is under an obligation of confidentiality.

When any security incident occurs, MIVI Salud will notify the User without undue delay and provide timely information related to the security incident as it becomes aware of it.

Accuracy and veracity of the data

As a user, you are solely responsible for the veracity and correctness of the data you send us, exonerating MIVI Salud from any liability in this regard, even when you provide us with data from third parties.

MIVI SALUD will process personal data relating to your identification in order to contact you via email and/or cell phone to manage the request made.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete, correct and truthful information in the contact form.

The services, access to content, product offerings on the Website and use of the platform are exclusively intended for persons over 18 years of age, so that when you access or use the Website and provide us with your personal data, you represent that you are of that age, being aware of the prohibition of use of the Website if you are a minor.

This website prohibits the insertion and communication of personal data of minors and, in case they have been provided by the user or by minors, they will be deleted if MIVI Salud notices such irregularity.

Likewise, the user expressly exonerates MIVI Salud from any possible claim derived from this fact, assuming the user who sent the information the full responsibility that could result from any claim.

Acceptance and consent

The user declares to have been informed of the conditions on personal data protection, accepting and consenting to the processing of such data by MIVI Salud and the companies that make up MIVI Salud as listed above and the medical centers listed on this website in the manner and for the purposes indicated in this Privacy Policy.

The user assumes responsibility for the correct use of the website. This responsibility shall extend to:

– The truthfulness and legality of the information provided by the user in the forms provided by MIVI Salud.

– The use of the information, services and data offered by MIVI Salud contrary to the provisions of these conditions, the law, morality, good customs or public order, or that in any other way may involve damage to the rights of third parties or the operation of the website.

Purpose of the collection and processing of personal data

The personal data you provide will be processed for the purpose corresponding to the following specific sections, either to send you the requested information about the products and services we sell, to answer your queries and/or complaints, to be part of a selection process, as well as to manage the activity carried out by MIVI Salud.as listed below. Therefore, they will be incorporated into the treatment systems of MIVI Salud, with access being restricted to any other person outside the entity and, if applicable, to the companies that make up MIVI Salud.

Under no circumstances will health data of the interested parties be collected on this website. All health data of the patients of the different health centers will be obtained by means of the informed consent that is signed in each of the health centers.

Under no circumstances will MIVI Salud use your personal data for purposes other than those mentioned above, nor will it communicate them to third parties without your prior express consent, and undertakes to keep due professional secrecy and to establish the necessary technical, organizational and security measures to safeguard the information in accordance with the requirements established by the RGPD 2016/679 (EU) and Law 3/2018, of December 5, on data protection and guarantee of digital rights.

As a user or applicant of our services and products, you guarantee that the data provided are true, accurate, complete and up to date and you will be solely responsible for any damage or harm, direct or indirect, that may be caused as a result of a breach of this obligation. In the event that the data provided belong to another person, you must inform that person of the aspects contained in this Policy and obtain their authorization to provide them to MIVI Salud.

This information may include personal data such as your IP address, name and surname, physical address, e-mail address, telephone number, and other information, in compliance with other applicable regulations such as Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce.

  1. In the area of personnel selection processes

1.1. Finalidad del tratamiento: Gestión de su currículum en procesos de selección de personal para MIVI Salud y de la relación con usted como candidato a un puesto de trabajo.

1.2. Legitimación del tratamiento: La base para el tratamiento de los C.V. es el consentimiento que nos otorga usted, como candidato, al realizar el envío del C.V para participar en procesos de selección presentes y/o futuros.

However, you have the right to object to this processing of your data by any of the means described in this Policy.

1.3. Conservación de los datos: Sus datos permanecerán activos en la base de datos de candidatos de MIVI Salud durante 2 años contados desde que usted nos facilitó su currículum. Una vez se cumpla este plazo, serán destruidos.

1.4. Destinatarios de datos: Sus datos personales únicamente serán comunicados a terceros en los siguientes supuestos:

To MIVI Salud companies and/or to the labor agency in order to carry out the necessary actions for the selection and hiring of personnel.

  1. In the area of commercial relations

2.1. Finalidad del tratamiento: mantener la relación comercial y enviarle información de interés relacionada con novedades y servicios de MIVI Salud, tales como:

  • Information on new products and services;
  • Invitation to training and/or promotional events;
  • Sending proposals for services rendered;
  • Sending of Newsletters.

2.2. Legitimación del tratamiento: el consentimiento que nos otorga usted con el envío del correo electrónico o la cumplimentación del formulario de contacto.

2.3. Conservación de los datos: En caso de aceptar el envío de comunicaciones comerciales, conservaremos sus datos durante cuatro años desde que manifestó el consentimiento, mientras que Ud., como interesado, no solicite su supresión.

2.4. Destinatarios de datos: Sus datos personales únicamente podrán ser comunicados a las empresas de MIVI SALUD en caso de que usted haya autorizado dicha comunicación en interés de los productos y servicios ofrecidos por las empresas MIVI SALUD.

  1. In the online appointment request

3.1. Finalidad del tratamiento: agendar su cita en el centro médico solicitado.

3.2. Legitimación del tratamiento: el consentimiento que nos otorga usted cunado envía el formulario de solicitud

3.3. Conservación de los datos: Durante la tramitación de la cita solicitada y hasta 3 meses después de la misma.

3.4. Destinatarios de datos: Sus datos personales únicamente podrán ser comunicados a las empresas de MIVI SALUD y/o al centro médico que haya solicitado para la cita médica.

There are other purposes for which we process your personal data:

  • To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website ensure the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Other non-identifying data are also collected and obtained through some cookies that are downloaded to the user’s computer when browsing this website, which are detailed in the Cookies Policy.

User data will also be collected for statistical purposes in order to adapt and improve the management of the services provided, but will be anonymized at all times.

Conservation period

The data you have provided us with will be kept for the maximum period indicated for each purpose in accordance with the applicable sectorial regulations in force at any given time.

Data categories

The categories of data processed are identification data: name, surname, postal or e-mail address and telephone number. No specially protected categories of data are processed on this website.

Interested parties are not required to provide sensitive data when submitting a contact form, making inquiries or sending e-mails. In the event that they provide specially protected data, they exempt MIVI Salud from any responsibility for them.

The personal data that will be processed will be the personal data provided by the user to MIVI Salud when completing the contact form through any other means (Chat, WhatsApp, telephone, email, Instagram, LinkedIn, Meta, YouTube, Google Analytics, FLAMINGO).

In the case of the use of social networks, the policy provided therein shall apply. In the event that user data is collected through a Social Network, the applicable Privacy Policy will be the one corresponding to the specific Social Network, exempting MIVI Salud from any responsibility to that effect.

Accuracy of the data provided

The user guarantees that the personal data provided to MIVI Salud are truthful and up to date, and is responsible for communicating any changes thereto, the user being solely responsible for the inaccuracy or falsity of the data provided and the damages that may be caused thereby to such entities or third parties on the occasion of the use of the services offered by them. Likewise, MIVI Salud declares that the data collected are adequate, relevant and not excessive in relation to the scope, purposes and services determined.

Communication and destination of data

MIVI SALUD does not sell or transfer personal data that can identify the user, nor will it do so in the future, to third parties without the prior consent of the person concerned. However, in some cases, collaborations with other professionals may be carried out, in which cases, prior consent will be required to users informing them of the identity of the collaborator and the purpose of the provision of services. This will always be done with the strictest standards of security and confidentiality.

No transfer of data to third parties is foreseen, except as provided by law or as required by court order.

Legitimacy for the processing of personal data

The legal basis that legitimizes the treatments is the consent given by the interested party when completing any of the forms that MIVI Salud has, as well as the legitimate interest for information about products and/or similar services of MIVI Salud if he/she is or has been a customer in the past.

In other cases, the legal basis will be the contractual relationship at the time of being a patient of one of the medical centers of MIVI Salud companies.

The legal basis that legitimizes the processing of personal data in the forms for sending CVs will be the consent of the person concerned.

The legal basis that legitimizes the processing of personal data for commercial mailings will be the consent of the data subject through the YES option I give my consent to MIVI GLOBAL INVESTMENTS, S.L (MIVI Salud) to send me commercial communications.

Rights of interested parties

The user may exercise the rights of data protection (access, rectification or deletion, limitation, opposition and portability) by sending a communication to that effect to MIVI Salud by mail to Avenida Camino Viejo de Vélez-Málaga, local 10 B, 29700, Vélez Málaga (Málaga) or by sending an email to the addresses provided for this purpose in accordance with the table of Centers outlined above, indicating in both cases your name, surname and attaching a copy of your identity document.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

– Ask us for access to your personal information that we have.

– Ask us to rectify the data we already have. Please note that by actively providing us with your personal information by any means, you warrant that it is true and accurate and you agree to notify us of any changes or modifications to it.

– Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as we have previously informed you, or to the extent that we no longer have the legitimacy to do so.

– Ask us to restrict the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of your data or to keep it longer than necessary when you may need it. If you have provided us with your consent to the processing of your data for any purpose, you also have the right to withdraw your consent at any time.

– To receive the personal data you have provided in a structured, commonly used and machine-readable format and to transmit it to another data controller.

Moreover, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency. https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

Likewise, if you have any questions regarding our privacy and data protection policy, please contact us at info@mivisalud.com

Commercial mailings

In accordance with the LSSICE, MIVI Salud does not engage in SPAM practices, so it does not send commercial emails that have not been previously requested or authorized by the user.

Through the data collection forms MIVI Salud may seek your consent to contact you by email, SMS, WhatsApp or any other equivalent means of electronic communication, to send you commercial communications about its products and services.

If at any time you do not wish to receive communications of this nature, you may revoke your consent by sending notice to the following address: info@mivisalud.com with the subject “UNSUBSCRIBE”.

In accordance with the provisions of Law 34/2002, of Services of the Information Society and Electronic Commerce, MIVI Salud undertakes not to send commercial communications without properly identifying them.

Changes in the Privacy Policy

MIVI Salud reserves the right to modify this Policy in order to adapt it to new legislation or jurisprudence, as well as to practices in the sector and in the MIVI Salud companies as a whole. In such cases, MIVI Salud will announce on this page the changes introduced reasonably in advance of their implementation, indicating at all times the date of the new version.