Improvements implemented at MIVI Sant Cugat after listening to our patients

Transforming the patient experience at MIVI Sant Cugat

At MIVI Salud, our priority is that each patient receives close, personalized care of the highest quality. With this objective in mind, we recently carried out a focus group guided by experts, in which we had the participation of numerous patients who shared first-hand their experiences in the MIVI Sant Cugat Pain Unit. Based on their contributions, we have implemented a series of key improvements, aligned with their needs and expectations. This process of active listening allows us to continue advancing towards increasingly more humane, effective and people-centered care.

The main changes we have made have focused on optimizing the experience at our facilities.

• The distribution of the spaces has been redesigned to favor a more welcoming environment.

• We will regulate lighting to improve patient comfort.

• We have incorporated sockets in the waiting room so that patients can charge their mobile devices.

Impact of these improvements on our patients

The first results of these actions have been highly positive. Patients have highlighted the speed of care, the renewed atmosphere and the greater emotional support as key factors in improving their experience at MIVI Sant Cugat.

MIVI Salud: innovation and quality based on active listening

Our commitment to excellence drives us to continue evolving and adapting to the needs of our patients. These improvements are just the beginning of an ongoing transformation that will allow us to consolidate our position as a benchmark in the comprehensive care of chronic pain.

If you want to learn more about our units and how we can help you, visit our website and discover all that MIVI Salud can do for you.